Service & Support bei Mediaform

Service and support

There for you personally

Often, a company only reveals its true quality in challenging situations. This is exactly when our specialists are on hand! Our software support experts are there for you in person to support you from 8 a.m. to 6 p.m. on Monday to Friday. In addition, our ticketing system is available around the clock - 24 hours a day, 7 days a week - to receive your enquiries and suggestions. We endeavour to process your requests quickly and efficiently in order to offer you the best possible support.

Do you have any questions about your software? We have the answers.

Process-optimising software from Mediaform is a decisive key to economic success in an era of increasingly complex processes. As a software maintenance customer, you benefit from our comprehensive support as soon as the software is implemented. We solve simple enquiries easily by telephone or e-mail. For complex issues, we rely on our remote support. Put your trust in our many years of experience and let us work together to optimise the use of your software!

Commercial and general enquiries:

For commercial or general enquiries about our products, please send an e-mail to software(at) or contact us on Tel. +49 (0)40 72 73 60-72.

Support requests and fault reports:

For support requests and fault reports, please send an e-mail to support(at) Our team will process your enquiry as quickly as possible.

Resources that help you to move forward

Discover important resources relating to Mediaform software products and solutions here. Browse the current version list or download the TeamViewer remote maintenance tool with just one click. The current service conditions for Mediaform software are also available. All information is just a click away to provide you with quick, convenient access.

Your contact partner

Commercial customer service

+49 40 727360 72